If Web Site Uptime of customer's Web site is less than 100%, unixhosting.net will issue a credit to customer in accordance with the following schedule.  With the credit being calculated on the basis of the monthly service charge for the affected Services.

Exceptions:

Customer shall not receive any credits under this SLA in connection with any failure or deficiency of Web Site Availability caused by or associated with:

• Circumstances beyond unixhosting.net's control including, war, strike or other labor disturbance, unavailability/interruption/delay in telecommunications, virus attacks and/or hackers, third party software failure (free scripts, ecommerce software, Merchant Gateways), fire, flood, tornado, earthquakes, acts by any governing body, embargo, boycott, or inability to obtain supplies, raw materials, or power used in or equipment needed for provision of this Service Level Agreement.
  
• Failure of access circuits to the unixhosting.net's Network, unless the failure is caused solely by unixhosting.net.
  
• Emergency maintenance, scheduled maintenance, and system upgrades
  
• Domain name system (DNS) problems outside of the control of unixhosting.net.
  
• Issues with FTP, POP, IMAP, or SMTP customer access.
  
• Customer's acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (ie., PHP, Python, CGI, Perl, HTML, ASP, etc...), any negligence, willful misconduct, or use of the Services in breach of unixhosting.net's Terms of Service Policy;
  
• Problems elsewhere on the internet that prohibit you from viewing your account.  unixhosting.net is not responsible for browser, DNS, or other caching that might make it appear your site is unavailable even though others can still access your information.  This guarantee covers areas unixhosting.net controls such as our servers, routers, and switches.

unixhosting.net reserves the right to amend or change policies with out notice.